#Altea departure control customer management software update
A DCS is used to update reservations, typically as checked-in, boarded, flown or another status.Īdditionally and increasingly, a DCS for some city-pair sectors may also interface with immigration control (such as Advance Passenger Information System) for visa, immigration and passenger no-fly watchlists. DCS are able to identify, capture and update reservations from an airline's computer reservation system for passengers stored in a so-called passenger name record (PNR). Today, DCS mostly (98%) manage e-tickets using interfaces from a number of devices, including check-in kiosks, online check-in, mobile boarding cards, and baggage handling. It does not store any personal data.A departure control system (DCS) automates processing an airline's airport management operation, which includes managing the information required for airport check-in, printing boarding cards, baggage acceptance, boarding, load control and aircraft checks. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Move to variable IT cost and benefit from shared infrastructure and community development to reduce total cost of ownership Reduce costs related to flight delays due to early detection of passengers’ issues that could impact flight departure.
Reduce the cost of penalties due to reach of regulatory requirements Provide consistently given priority to high-value customers Increased customer satisfactionĪpply customer preferences for seating consistently Įnable practical service recovery actions Some implemented airlines have seen their revenues increase by up to 0.1%. Make any seats released at the airport immediately available for re-sale thanks to real-time integration with inventory and reservation systems Increased revenueĮnsure collection of excess baggage charges Some implemented airlines have seen typical productivity increases of up to 30%. Manage all handled airlines customers and proceed to customer records update with the same fully graphical application Īchieve automation of back-office tasks and perform them for multiple carriers without switching systems Save time for all your airport customer service agents at check-in, boarding, and to manage disrupted passengers It is designed to satisfy the latest business requirements and concepts, including all airlines’ ground handling activities. It is seamlessly integrated with the whole plan, sell & fly process. Unlike other systems built on technology dating from the 1970s, Altéa Departure Control – Customer Management is based on new generation technology. It enables you to handle more and more passengers and seamlessly connect them with more and more flights – while still operating in the same space, managing increasing security constraints. This complete, cutting-edge solution helps you enhance the passenger experience through differentiated customer service.
You can use it to facilitate agent activities for increased productivity and optimize every revenue generation opportunity while also ensuring enhanced customer satisfaction at the airport. Altéa Departure Control – Customer Management enables you to boost productivity and optimize revenues while also enhancing the passenger experience through differentiated customer service.Īltéa Departure Control – Customer Management is the ultimate solution for implementing new generation airport processes and mastering the whole customer experience.